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The tour participant(s) acknowledge receiving, reading and agreeing
to the terms and conditions set forth below, covering the tour packages
operated by:
ENCHANTING RIVER CRUISES
(henceforth CH or the Operator)
250 Moonachie Road.
Moonachie, NJ 07074
Tel: 1-800-539-7098
e-mail: mktg@centralholidays.com
TOUR PRICES:
Our prices may include AIR & LAND or LAND-ONLY packages based
on the tour selected. Tour prices are per person, based on double
occupancy. Single room supplements and triple room reductions
are listed where applicable.PLEASE NOTE, in case of a human or
computer billing error, we reserve the right to re-invoice for
the correct amount. A full refund will be made to passengers not
wishing to pay increases provided that the passenger's written
cancellation is received by CH within 5 days after price increase
notification.
PRICE GUARANTEE:
All tour prices are based on rates known at the time of printing.
Prices are subject to increase without notice if such rates change
prior to departure. The current price will be confirmed at the time
of reservation. However, once CH has received your deposit for any
tour departing in 2005, that LAND price is guaranteed, and any subsequent
LAND cost increases are at our expense, NOT including surcharges
and any government tax increases. Airfares are subject to change
but can be guaranteed when paid in full.
RESERVATIONS/PAYMENT
BREAKDOWN:
A deposit is required at the time of booking and NO request will
be acted upon until a deposit is received.
LATE BOOKINGS
(reservations made within 35 days of departure date):
Payments must be made within 24 hours of booking by certified check,
wire transfer or credit card., and are subject to an additional
$25 late-booking fee, plus any costs incurred to ensure timely document
delivery.
PAYMENT BREAKDOWN:
ESCORTED & HOSTED PACKAGES,
CRUISE PACKAGES AND INDEPENDENT PACKAGES:
A $300 deposit per person ($200 per person non-refundable) is due
within 7 working days from time of booking. For Cruise Packages
an additional $500 per person is due 120 days prior to departure.
For all other packages, including HOTELS & RESORTS, RAIL AND
FLY/DRIVE PACKAGES, a $200 deposit per person ($100 per person non-refundable)
is due at the time of booking. In all instances final payment is
due 60 days prior to departure. If payments are not received within
due time, CH has the right to cancel the bookings without any liability.
We strongly recommend that alternate packages and/or dates be considered,
if the requested services are not available at the time of booking.
CANCELLATION POLICY
ESCORTED & HOSTED PACKAGES, INDEPENDENT PACKAGES, HOTEL &
RESORT PACKAGES, RAIL AND FLY/DRIVE PACKAGES:
For cancellations between 44 and 31 days prior to departure, the
cancellation fee is 20% of the package; for cancellation between
30 and 15 days prior to departure, the cancellation fee is 50% of
the package; for cancellation between 14 and 7 days prior to departure
the cancellation fee is 70% of the package; less than 6 days prior
to departure, the cancellation fee is 100%. No refunds will be made
on any unused portion of the tour package. Should CH cancel a departure
for any reason whatsoever, including insufficient number of participants,
a full refund of all monies paid will be made.
CRUISES:
For cancellations received 119 to 60 days prior to departure cancellations
fee is 33% of total price. From 59 to 30: 50% of total price. From
29 to departure day or later 100% of total price.
CAR
RENTAL:
$25 per car charge on cancellations received from time of booking
up to 15 days before departure. $50 on cancellations received 14
days or less before departure. No refunds on any unused portion
of car rental.
AIR TICKETS:
AIR & LAND packages are based on non-refundable airfares. Once
the air ticket has been issued, its penalty amount will be added
to all the preceding penalty charges, except when CH cancels a departure.
In addition, should air tickets used in conjunction with CH ground
services be issued by companies other than CH, such tickets may
be subject to cancellation penalties and CH cannot be held responsible
even in the case when CH may cancel a departure for any reason whatsoever.
Consult your travel agent or the airline for the applicable penalties
and/or restrictions.
TRAVEL INSURANCE:
Premiums are non-refundable.
RESERVATION CHANGES:
Due to the expense incurred in making changes, a $35 fee will
be assessed for each change made up to 30 days before departure
on deposited bookings. Additional incurred expenses will be charged
for each change made less than 30 days before departure. This
includes changes made to passenger's name, hotel, and air or ground
transportation. A change of tour date (ESCORTED, HOSTED AND CRUISE
PACKAGE TOURS) within 45 days of departure is treated as a cancellation.
Also, changes to the air portion may be subject to additional
charges.
TO AVOID INCURRING THESE VARIOUS CANCELLATION CHARGES, THE
PURCHASE OF INSURANCE IS STRONGLY RECOMMENDED
CHARGE
IT:
We honor most major credit cards so you can pay your deposit for
any of our tours conveniently by phone or BOOKING ONLINE. Final
payment with credit cards require signed Universal Credit Card form
(except for BOOKING ONLINE), validated by the traveler/ credit card
holder. No second-party credit cards will be accepted. Restrictions
apply.
HOTELS:
Hotels are classified by the Operator using government ratings,
which vary from country to country. The Operator reserves the right
to make substitutions with hotels of similar or higher ratings.
Accommodations are based on two persons sharing a twin-bedded room
with private bath or shower, at the hotel selected or similar. A
single room may be provided at an additional supplement. In many
cases, single rooms, though assuring privacy, are small and not
as well situated as double room accommodations. In addition, rooms
are assigned upon arrival based on current availability and may
vary in size, amenities and location. Generally, triple rooms in
Europe consist of two beds with a rollaway set up for a third party.
This may not be comfortable for some travelers. In the event a hotel
substitution becomes necessary, a comparable class of hotel will
be provided, however, amenities may not be the same. Air conditioning
is available at most 4-star or higher hotels. However, foreign air
conditioning is not necessarily used according to U.S. standards.
Some tourist-class hotels may have air conditioning available, and
some may charge an additional supplement.
CRUISES:
Rates are based on two persons sharing an inside-cabin with two
lower berths, private shower and toilet. Single cabins and upgrades
for outside-cabins or to superior cabins and suites are available
at a supplement. Cabin assignments are made on the basis of Category's
run-of-the-ship. Actual cabin number may be known about 30 days
before embarkation.
MEALS:
Continental or buffet breakfast daily at your hotel. Lunch or dinner
daily at selected popular restaurants or hotels, as specified in
the itinerary. In Italy, on our DINING PLAN,
luncheons and dinners are with limited a la carte menu featuring
specialties of each Italian region at local restaurants. In Italy
all lunches & dinners at hotels and restaurants include wine,
mineral water and coffee. Special meals (where indicated in the
itinerary) also include music. In-flight airline meals are provided
according to carrier standards.
TOUR PARTICIPANTS:
On Escorted Tours, we do not accept children under 8 years of
age, because we have found that they are too young to enjoy touring.
On Independent Tours there is no age limit. Land arrangements
for infants under 2 years are free of charge, providing parents
pay directly to hotels for food, crib, etc. Handicapped participant
who requires special assistance must be accompanied by a qualified
helper who assumes total responsibility for the handicapped participant's
well being. Furthermore, most transportation services, including
motorcoaches are not equipped with wheelchair ramps and for safety
reasons passengers requiring wheelchairs cannot be transported.
Similar restrictions apply for River Cruises, where there are
no elevators and cabin doors and restrooms cannot be accessed
by wheelchairs. In Sea Cruises passengers cannot be carried on
ramps when ships are at anchor. To assure congenial membership,
CH reserves the right to accept or reject any person as a tour
participant and to expel from the tour, any participant whose
conduct is deemed incompatible with the interest of the tour group.
Any incurred expenses will be at the charge of the expelled tour
participant.
TOUR
DOCUMENTS:
To ensure proper delivery of travel documents (via UPS ground) a
fee of $10 will be charged to each invoice. Tour documents, including
airline tickets, are sent out three to five weeks prior to departure
date, provided payment in full has been received.
SIGHTSEEING
& ITINERARIES:
Sightseeing is included as per the itinerary and is under the
direction of licensed local guides where required. Entrance fees
to all places visited are included where indicated. During holidays,
some sights such as museums may be closed or unavailable for visits.
CH reserves the right to vary the sequence of sightseeing and/or
to re-route the order of cities should circumstances demand it.
In either case, the itinerary content will be maintained, however,
the order may change. The Papal Audience takes place on Wednesdays,
and the Papal Blessing is on Sundays. Both are only available
in accordance with His Holiness' schedule, and may not take place
when He is out of the country. Optional excursions are offered
in most cities. Your tour director and/or hostess will advise
you of the optional excursions available on your tour, all of
which must be purchased locally (cannot be charged on credit cards
except during cruising). There are no refunds for any unused portion
of these excursions.
TOUR SERVICES:
If the services included in the tour cannot be supplied, or there
are changes in an itinerary for reasons beyond our control, we will
arrange for the provision of comparable services. Any resulting
additional expense will be payable by tour participants; likewise,
any resulting savings will be refunded to the tour participants
by CH.
GROUND TRANSPORTATION:
Is provided by private, air-conditioned motorcoach or other conveyance
as specified in the itinerary. On our Escorted Tours the following
rules apply: NO SMOKING and SEAT ROTATION.
TRANSFERS:
Round-trip transfers are included where specified, from airports,
piers and railroad stations to hotels while in Europe, with MEDITERRANEAN
CRUISES and AIR & LAND PACKAGES. Such transfers inclusion notwithstanding,
passenger is responsible for punctuality on all flights and tour
services, consequently lateness will be considered as NO-SHOW
and no refund is allowed. For ESCORTED TOUR passengers extending
pre-and-post tour dates, or deviating from set schedule, transfers
are not included, but may be provided at a supplement. Likewise
for passengers not arriving on designated flights, transfers between
airport and hotels are at passenger's own expense. For passengers
extending on HOSTED PACKAGES and MEDITERRANEAN CRUISES with AIR
& LAND, transfers are included providing that overnights are at
designated hotels and are booked through CH. All LAND ONLY ESCORTED,
HOSTED AND MEDITERRANEAN CRUISES and INDEPENDENT PACKAGES do not
include arrival transfers.
BAGGAGE HANDLING:
Is included at hotels ONLY on MOTORCOACH TOURS, and includes handling
of one normal size suitcase per person. Wheeled carry-on cases
are considered a normal piece of luggage. Additional baggage will
incur a charge of $3 per piece per service, to be paid locally.
In addition, CH is not responsible in the event that luggage or
tour participants' belongings become damaged or lost, which occurrence
must be promptly notified to, and acknowledged by recognized authority
in writing. WE STRONGLY RECOMMEND THAT YOU PURCHASE OUR INSURANCE.
EXTENDED STAY:
The airfare included in our packages permit a total stay of 30 to
60 days depending on the airline. Should you choose to extend your
stay before or after your CH program, all arrangements and costs
incurred therein shall be your responsibility (extra days at hotel,
transfers to airport, weekend surcharges, etc.).
TOUR
ESCORT:
As indicated in tour features, a professional English-speaking Tour
Director accompanies each Escorted Tour throughout the itinerary,
except while cruising.
HOST/HOSTESS (HOSTED PACKAGES):
At airport to assist upon arrival with transfers, and at Hospitality
Desk in hotel at appointed times.
AIR TRANSPORTATION:
All transatlantic travel to/from USA and Europe is to be on Air
France, Alitalia, Continental, Delta, Iberia, Lufthansa, Olympic
and TAP. Elsewhere, air transportation by connecting ARC/IATAN carriers.
AIRFARES:
AIR & LAND packages are based on scheduled dates, including weekend
supplements where applicable. You may extend your stay up to a
total of 30 to 60 days, including you tour days. For the convenience
of included airport transfers and flight schedules on ESCORTED
& HOSTED PACKAGES and CRUISES, due to restrictions and limited
space on discounted fares, we recommend that you select our all-inclusive
AIR & LAND packages. For details on designated flights, airfare
supplements or reductions, arrival/departure transfers, and lowest
applicable airfares, consult your travel agent or CH at the time
of booking. If passengers purchase non-refundable air tickets,
CH cannot be held responsible in the event a tour is cancelled
for any reason whatsoever. It is the passenger's responsibility
to reconfirm all flights 72 hours before flight time. Should the
airline request, for any reason at all, an unexpected issuance
of air tickets, they must be immediately paid in full regardless
of any previous notification to passenger.
SEAT ASSIGNMENT:
We suggest that tour participants contact the airline directly,
3 to 6 weeks prior to departure for seat assignments.
RAIL
TICKETS:
They are based on dates and times thereon indicated and are non-refundable.
Should any change be requested rates might change and availability
not guaranteed.
FLIGHT BAGGAGE ALLOWANCE:
On flights to/from USA, each passenger is allowed two normal-sized
pieces of check-in baggage and one carry-on bag not exceeding
43" to be stowed under your aircraft seat.
PASSPORT/VISA:
US citizens require a valid US passport. Visa is required for passengers
traveling to Turkey, which should be obtained in the US prior to
departure. Non-citizens should consult their travel agent or consulate.
Passengers are responsible for ensuring that they have the proper
travel documents and MUST CHECK with the respective consulates or
visa agency to determine whether any visas are required. Passports
with at least 2 blank pages are necessary and most countries require
that they be valid for at least 6 months beyond the conclusion of
the trip.
INSURANCE:
Health, accident, luggage and trip-cancellation/interruption insurance
is strongly recommended and available. Pre-Existing Condition Exclusion
Waiver is only valid if insurance payment is received with deposit.
Our invoice will automatically include insurance. You have the option
to accept or refuse it. See Insurance page for further details.
Insurance premiums are non refundable.
CLAIMS:
Typewritten claims must be received within 30 days after scheduled
return date and will be acknowledged within 60 days.
CUSTOMER
COMMENTS:
At the end of each holiday, you will have the opportunity to complete
a Questionnaire about the tour. This form will be mailed to you
with your documents or distributed to you by your Tour Director.
Please take this opportunity to give us your comments on all aspects
of your trip. This will help us maintain the high standards of quality
and service that have been our trademark since 1972.
NOT
INCLUDED:
Arrival transfers for Land-Only passengers, transportation between
home city and airport, porterage at U.S. gateways, air transportation
(except for Air & land packages) airport taxes, customs fees,
immigration fees, agricultural fees, and any other charges/fees
imposed at airports, passport and visa fees, tips to Tour Directors,
local city guides, motorcoach drivers, and cruise personnel (see
our web site for suggested tipping.) Also phone calls, laundry service
and items of a personal nature, or sightseeing, services or meals
other than those specifically mentioned in the respective itinerary
page.
AIRLINE RESPONSIBILITY:
The carriers concerned are not to be held responsible for any act,
omission, or event during the time passengers are not on board their
conveyances. The airline passenger tickets, when issued, shall be
the sole contract between airline and buyer/passenger of these tickets.
RESPONSIBILITY:
This program is arranged by ENCHANTING RIVER CRUISES a company of World
Travel Group Inc, your tour operator. It has made the travel arrangements
as intermediary or agent for the transportation carrier and other
suppliers of services connected with the tour, all of which are
independent contractors. CH in no way owns or operates the vehicles
or facilities to be used during the tour, and assumes no responsibility
for the negligent acts and/or omissions of these independent contractors,
their employees, agents or representatives. All bookings are accepted
subject to the conditions imposed by these independent contractors
and CH will make no refund in the event of their delay, cancellation,
overbooking, strike, act of terrorism or force majeure.
ENCHANTING RIVER CRUISES IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR
PRINTING ERRORS FOUND IN THIS BROCHURE.
CODE SHARING:
Operations of some tourson these web pages covering packages to
Britain are code shared with Globus, web pages to Ireland are code
shared with Brendan Worldwide Vacations.
FORUM SELECTION
CLAUSE:
Any litigation concerning the trip, including accommodations or
any other services booked through ERC, may be brought only within
the state of New Jersey and nowhere else, and New Jersey law will
be applicable to any and all such litigation.
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